Cancellation & Refund Policy

Cancellation Policy:

1. Consultation Services:
   • Clients may cancel their consultation appointments with One Step Law by providing at least 24 hours’ notice prior to the scheduled appointment time.
   • To cancel an appointment, clients must contact One Step Law via phone or email and provide their appointment details.
2. Legal Services:
   • Clients may cancel their engagement for legal services with One Step Law at any time by providing written notice.
   • In the event of cancellation, clients may be subject to fees for services already rendered or expenses incurred on their behalf, as outlined in the engagement agreement.

Refund Policy:

1. Consultation Services:
   • One Step Law offers a full refund for consultation appointments that are cancelled with at least 24 hours’ notice.
   • Refunds for cancellations made less than 24 hours before the scheduled appointment may be subject to a cancellation fee, as specified in the cancellation policy.
2. Legal Services:
   • Refunds for legal services provided by One Step Law are assessed on a case-by-case basis.
   • Clients may be eligible for a refund of any unused portion of their retainer fee, minus fees for services already rendered or expenses incurred on their behalf.
   • Refunds will be issued within [Specify timeframe] from the date of cancellation, subject to the terms of the engagement agreement.

Exceptions:

1. Emergency Situations:
   • One Step Law understands that emergencies may arise, requiring immediate cancellation of appointments or services. In such cases, clients are encouraged to contact One Step Law as soon as possible to discuss their situation and explore available options.
2. Unforeseen Circumstances:
   • One Step Law reserves the right to make exceptions to the cancellation and refund policy in cases of unforeseen circumstances or events beyond the client’s control.

Contact Us:

For questions or concerns regarding our cancellation and refund policy, please contact us at contact@onesteplaw.com